UK Casino Club Review

First established in 2000, UK Casino Club has been around for a while and has generally built up a reputation for top quality play in a trustworthy setting.

With Microgaming providing the software, there’s a big selection of games on offer which are constantly being updated and new titles added. Slots, table games and poker are all offered at this casino in multiple forms.

There’s tough licensing backing up play, and a customer service support team which are readily available.

Play isn’t permitted in all countries. Here’s a selection of some that are restricted: Angola, Australia, Afghanistan, Albania, Belgium, Bangladesh, Belarus, Bosnia and Herzegovina, Bhutan, Burundi, Cape Verde, Central African Republic, Chad, Dominica, Eritrea, East Timor, France, Hong Kong, Iran, Italy, Kuala Lumpur, Kyrgyzstan, Lithuania, Maldives, Nigeria, North Korea, Niger, Peru, Puerto Rico, Rwanda, Romania, Singapore, Somalia, Spain, South Africa, Uganda, United States, and Zimbabwe. There are many others, so check that out.

You can receive up to €700 in welcome bonuses which is split into five installments. To receive the full bonus you will need to deposit €3391, but this is explained clearly on the site so a big thumbs up for honesty.

Huge Collection of Games

Backed by Microgaming, it’s hardly surprising to discover that UK Casino Club has an impressive collection of games.

Whether you want to play slots, table games or poker, there’s a vast selection from you to choose from, plus you can also opt for either instant access or download.

Slots are undoubted the most popular option and there’s a whopping 375 available for download or an equally impressive 248 offered for instant play. There’s sophisticated options with variable coin sizes with titles such as Immortal Romance, Sovereign of the Seven Seas and Thunderstruck.

If you prefer table games, there’s also plenty of choice with 76 for download and 54 for instant play including different versions of old favorites such as Caribbean Stud, roulette, blackjack, craps, baccarat and pontoon.

Video poker is aplenty here as well with 58 versions to download and 23 available for instant play. Offered in both single and multi hand variants there’s popular games such as Joker Poker, Deuces Wild and Jacks or Better.

Tight Regulation

A rogue casino is one of the top worries for a player so regulation and licensing is something which is always worth checking.

UK Casino Club are licensed and regulated by the UK Gambling Commission for their operations inside the UK, and by the Malta Gaming Authority for operations abroad.

These two bodies are widely considered to be among the best in the industry, with strict criteria for the operation of a casino and ongoing audit requirements too. For players experiencing difficulty, the reassuring factor is that both these regulators have guidelines about how complaints should be dealt with and will intervene to differing degrees in disputes. The UK Gaming Commission expects the casino to appoint an Alternative Dispute Resolution service provider who is accredited with the UKGC. Malta Gaming Authority work more directly on customer complaints.

Any casino which is regulated by either of these two bodies, let alone both, should be considered as a reputable operator in the market.

Secure Handling

Moving money around online is a sensitive business so you’ll want to know that your transactions are being handled safely.

The good news is that all sensitive processes and data are subject to industry standard SSL encryption, protecting your information and keeping it secure.

The other security issue which is of interest to many players is whether the games really are fair and randomized as they should be. As well as being registered to some of the toughest licensing authorities in the industry, UK Casino Club also submit to monthly auditing from independent checker eCogra.

In addition, if you want to find out more about the testing that’s been done you can read the eCogra report for yourself. This can be found in its entirety on the UK Casino Club website and contains high levels of detail, even the RTP rates for the previous month. This degree of transparency and openness is unusual in the industry and a huge credit to UK Casino Club, providing players with a great deal of faith in their practices.

Getting in Touch

There may be times when you want to speak to the casino directly to get information or with a query about your account.

UK Casino Club make it extraordinarily easy to speak to them, with a range of different options to suit your preference.

There’s a round the clock live chat service if you’d rather discuss your problem in real time, or you can call them on a freephone number. This isn’t just available for the UK, but offered for a number of different countries they operate in, plus a generic international number too.

You’ll find native English speakers waiting to help but there’s also a crew of bilingual staff covering a wide range of languages including German, Japanese, Greek, Italian, Chinese, French, Spanish, Turkish, Slovenian, Polish, Russian, Hungarian, Czech, Latvian, Swedish, Croatian, Portuguese, Danish, Dutch and Norwegian. Phew!

If you’d rather email them there’s a dedicated address which also offers a speedy response.

In terms of customer service, it’s difficult to see how they could do any better supporting players around the world in a variety of ways.

Questionable Practices

UK Casino Club don’t have large numbers of complaints logged against their name so the problems identified clearly aren’t on a wide scale.

Nevertheless, there have been some persistent grumbles from a few isolated players about the group taking actions which weren’t permitted by the casino’s own rules.

Some of the actions which caused such consternation included confiscating funds from a player’s account because they were playing in a manner that would be disadvantageous for the casino (but not against the rules) and restricting the player’s access to their own money if they were “ahead” of the casino.

Such instances aren’t commonplace but Casino Rewards, the parent group, have a reputation for being very aggressive in pursuing anti-bonus abuse policies.

Players should be aware that UK Casino Club now has a clause in its terms and conditions which allows it to suspend the payment of large wins. If you end up winning more than you’ve spent at the casino, then you could find that your payments are split apart.

However, despite the few blots on their history they have a published complaints procedure on their site with a dedicated email address for anyone who’s not happy. There’s also the link to the resolution service so players can take action if they want to pursue the matter. This demonstrates that the casino takes complaints very seriously and deals with them in a way the regulator would expect.

Top of the List

UK Casino Club has a huge library of games, 24/7 customer support and exemplary security. They score highly in almost every area so this is a casino which is very difficult to match. The only slight issue is their history of occasionally enforcing action against the terms and conditions, and their current strict rules which prevent the player getting an advantage against the casino.

However, there’s no evidence that the problems of the past have been repeated and very few players will be in the position of winning more than they’ve deposited so the withdrawal process shouldn’t present an issue.